Warranty Policy

To enjoy the full product warranty benefits, customers please register within 15 days after purchasing the product, in one of the ways below.

Note: Failure to register warranty on time may affect your warranty benefits in the future.

• Warranty registration via hotline.

Customers call the hotline 090 497 1919 for the Customer Service Center to support activating and registering warranty for MOSHI's products.

• Warranty period:

The warranty period of a replacement or repair part is 06 months from the date the customer receives the part or product, or is calculated according to the remaining product warranty period, whichever is longer.

• Warranty conditions:

Free warranty conditions:

• The product is still within the warranty period specified in item 2.
• The product has been registered for warranty or the methods to confirm the valid date of purchase / purchase invoice matches the model, serial number on the product.
• The product is used for its correct purpose, function and in a manner consistent with the manufacturer's instructions.
• Damages and defects of the product are assessed and concluded due to failures, component failures, technical defects from the Manufacturer by MOSHI TTDVKH or MOSHI authorized warranty station.
• Machine number, Serial number, seal, warranty stamp on the product must be intact, not torn or lost.
• Products provided by MOSHI's distribution system.

Product warranty coverage?

1. Warranty location:

• Customers with addresses in Hanoi and Ho Chi Minh City are warranted at home.
• Customers in other provinces / cities apply the warranty at the point of sale or send it to the Warranty Center in Hanoi and Ho Chi Minh.

2. Product warranty range:

Applies to all products that are imported, assembled, manufactured and officially distributed by MOSHI in the market